Kanika Pandey
Salesforce Technical Engineer @Salesforce
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WORK HISTORY
Salesforce Technical Engineer @Salesforce
Hyderabad, IN
Diagnose platform vs custom-code issues in Sales Cloud by analyzing debug logs, Apex triggers, LWC/Visualforce components, REST/SOAP call stacks, SOQL execution plans, and governor limit metrics.> Remediate defects by updating Apex, Triggers, Flows, and refactoring Lightning components; optimize SOQL/SOSL queries and resolve integration errors while maintaining multitenant compliance.> Author technical knowledge articles and case documentation covering Sales Cloud configurations, field-level security, sharing rules, and workflow automation; escalate platform bugs via the swarm model.> Assisted customers in configuring RingCentral integration with Salesforce, including call logging, screen pop setup, and user provisioning, ensuring seamless communication workflows.
EDUCATION
GRAPHIC ERA HILL UNIVERSITY
Bachelor of Technology - BTech
ABOUT KANIKA PANDEY
Experienced in designing and implementing tailored Salesforce solutions with a focus on Sales Cloud, Apex, LWC, Flows, and Integrations. Over 3 years of success collaborating with architects to translate business needs into scalable technical strategies. Known for delivering clear resolutions, proactive communication, and enhancing user experience across the development lifecycle.
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