Kanika Sharma
Customer Success Lead | Client Experience & Onboarding | Product Adoption & Retention | SaaS Growth Strategies
- Role
- Team Lead - Customer Success at Conversive
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Kanika Sharma
Helping SaaS Businesses Scale Through Customer Success, Retention & GrowthI believe that great customer success goes beyond just renewals. It’s about creating meaningful partnerships that drive long-term value. Over the past 10+ years in SaaS B2B, I’ve worked closely with customers, product teams, and executives to transform customer engagement into a growth engine.What Drives Me?I’m passionate about understanding customer challenges, anticipating risks, and delivering tailored solutions that maximize retention, adoption, and revenue expansion. I thrive in fast-paced, collaborative environments where I can leverage data-driven insights, automation, and strategic initiatives to create impact.Let’s Connect!If you’re looking to discuss strategic customer success, retention strategies, or process automation, I’d love to connect! Feel free to reach out—always happy to exchange ideas and explore new opportunities.
Experience
Team Lead - Customer Success
May 2025 — Present · Pune, IN
Leading Customer Success teams in EMEA and the US to drive client success and long-term value.
Education
Flora Dale Senior Sec. School, Delhi
High School
1998 — 2011
Jayoti vidyapeeth, Jaipur
Bachelor of Technology (B.Tech.)
2011 — 2015
Skills
- Strategic Planning
- C++
- Business Analysis
- Sql
- Microsoft Powerpoint
- Management
- Public Speaking
- Training
- Customer Service
- Mysql
- Powerpoint
- Microsoft Excel
- Competitive Analysis
- Digital Marketing
- Networking
- Teamwork
- Team Management
- Microsoft Word
- Leadership
- Java
- Social Media Marketing
- C
- System Administration
- Project Management
- Business Strategy
- Talent Acquisition
- Social Media
- Counseling Psychology
- Html
- Microsoft Office
- Contemporary Dance
- Motivational Speaking
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