Kanika Sachdeva

WORK HISTORY

EDUCATION

SKILLS

ABOUT KANIKA SACHDEVA

I turn insight into innovation:)As an Innovation Manager and CX Strategist with over 7 years of experience across healthcare, retail, mobility, and infrastructure, I specialize in designing experiences across digital, physical and systemic touchpoints. Key Achievements:• Helped retail giant save $2.5 million per 6 months by helping their gig drivers learning about delivering before starting their trips through a new digital platform• Designed and optimized end-to-end experiences across digital and physical touchpoints in one of the busiest airports in the world, with 40 million people travelling/annum.• Resolved complex challenge of digital overuse in adolescents- converted research and behavioral design principles into actionable product strategies, resulting in reducing anxiety in children due to digital consumption and increasing customer growth by 21% in the company\'s portfolio.I\'m a system-level thinker who thrives on uniting cross-functional teams to solve meaningful challenges. Whether designing services to streamline patient access, improving digital wellness for families, or reducing support costs at scale, I apply a blend of user research, data analytics, and human-centered design to craft solutions that are both thoughtful and impactful.I’m especially motivated by projects that enhance well-being, customer experience, and reimagine how systems serve people, whether that’s in healthcare, technology, or beyond,