Kanika Mohan
Senior Manager - Airtel | Ex-Mahindra GMC | IIMK | DCE | Product & Growth
- Role
- Senior Manager - Product Experience at airtel
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Kanika Mohan
Kanika is a creative problem-solver who aspires to drive best-in-class technology solutions to deliver value sustainably in an ever-evolving world.An all-round performer at the top schools in India, she graduated as a Civil Engineer from Delhi College of Engineering and went on to pursue her M.B.A. from IIM Kozhikode. Kanika supplements her technical prowess with strong communication and people skills along with an enterprising attitude.Kanika aims to work with and learn from industry experts while broadening her personal and professional horizons by exploring multiple industries and cultures.A Grade 8 Certified vocalist from Trinity College London, she has appeared on platforms like SaReGaMaPa, NDTV, and TEDx.
Experience
Senior Manager - Product Experience
Jan 2024 — Present · Gurugram, IN
Leading transformation & creating exceptional customer experience for B2B delivery journeys (connectivity products).> Spearheading need-analysis, design, development, UATs, successful GTM & customer communications for Airtel BusinessAchievements:> Reduced resolution time by up to 80% by implementing a WhatsApp chatbot to gather customer inputs for on-hold orders> Eliminated manual updates for 7k+ monthly orders by delivering a customer self-serve journey for online order tracking> Empowered 100+ Project Managers by developing and launching a customized tool & dashboards powered by Salesforce> Launched 5 new digital journeys by developing Go-To-Market strategy and executing targeted digital marketing campaigns> Awarded for ‘Building Capabilities’ and enabling faster delivery for B2B connectivity orders by senior leadership for Q1 ‘24> Received Airtel Ace Award for improving productivity of 100+ Project Managers pan-India through launch of SFDC for PMs
Education
Indian Institute of Management, Kozhikode
Post Graduate Program in Management, Business Administration and Management, General
2020
Delhi College of Engineering
Bachelor of Technology, Civil Engineering
2015 — 2019
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