Kani Kumar J
Unified Communications & Contact Center Engineer | Microsoft Teams Voice | Cisco UC (UCCE | PCCE | UCCX | CUCM | CUBE) | Genesys Cloud CX | IPT | VoIP | AWS | Workforce Tools (Eleveo | Verint | Calabrio) | Ex-Servionite
- Role
- Ms Teams Voice & Telephony Engineer at Jean Martin
- Location
- Ramanathapuram, TN, IN
- LinkedIn followers
- 500 followers
About Kani Kumar J
Senior Unified Communications & Contact Center Engineer | Cisco UC & CC |…
Experience
Ms Teams Voice & Telephony Engineer
Jun 2025 — Present · Chennai, IN
Microsoft Teams Voice & Telephony Engineer Jean Martin Inc | June 2025 – PresentAdministration of Microsoft Teams Voice with Operator ConnectManagement of phone numbers, Yealink devices, Auto Attendants (AA), Call Queues (CQ), and Resource Accounts (RA)Designing and implementing custom call flows to meet business requirementsEnd-to-end requirement gathering, testing, and optimisation for Teams voice solutionsContributed to internal documentation and SOPs for recurring telephony issues and standard voice setups.
Education
University of Madras
Master of Computer Applications - MCA
2024 — 2025
Dhanalakshmi Srinivasan College Of Engineering And Technology
Bachelor of Technology - BTech
2017 — 2021
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