Kaneshia Kelly
Branch Banker Mortgage Loan Officer Nmls 2101469 @PNC
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WORK HISTORY
Branch Banker Mortgage Loan Officer Nmls 2101469 @PNC
Utilizing a customer portfolio to schedule meetings with multiple product target audience. Ultimately leveraging the customer conversation process, principles, and sales tools to bring the age of opportunity to everyone - maximizing new and existing deposit relationships by cross-selling retail banking products for the good of the customer and the profitability of the bank. Manage customer contact leads to generate new clients and uncover and seize opportunities to strengthen existing customer relationships. Demonstrate exceptional customer service while assisting and resolving daily customer inquiries for account maintenance. Responsibilities Support branch profitability by exceeding all personal sales goals as determined by management. Uncover sales and service opportunities to achieve personal sales goals through direct selling and referral of Mortgage loans, small business loans and investment products and services. Generate new accounts, cross-sell and refer bank products and services while adhering to bank policies and guidelines as well as federal and state regulations. Conduct outbound sales calls using bank-generated customer and prospect lists and identify opportunities to maximize each customer relationship and ensure primary use of banking services. Proactively collaborate with partners in Wealth Management and Commercial Banking to find and refer new business opportunities based on customer segmentation criteria to ensure customers receive the proper level of service through the correct line of business. Assist customers with account inquiries, closures, collections, returns and ensure all customer maintenance and issues are resolved in a timely manner with daily follow-up. Work closely with the Workplace Solutions Officer to generate new bank @ work opportunities to acquire new customers by way of business development.
EDUCATION
American InterContinental University
pending "MBA", Business Administration and Management, General
Miles College
Bachelor of Science, Criminal Justice
ABOUT KANESHIA KELLY
Experienced Chief Executive Officer with a demonstrated history of working in the banking industry. Skilled in Microsoft Word, Coaching, Sales, Team Building, and Management. Strong entrepreneurship professional with a pending \"MBA\" focused in Business Management from American Intercontinental University
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