Kandice Turner
Customer Success Executive @First Stop Health
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WORK HISTORY
Customer Success Executive @First Stop Health
EDUCATION
California Polytechnic State University-San Luis Obispo
Bachelor's Degree, Recreation Administration
SKILLS
ABOUT KANDICE TURNER
Results-oriented and passionate leader with extensive experience in consultative account management, strategic upselling, delivery of program implementations, technology integration, and managing business operations and cross-functional teams focused on client relationships. Consultative, solutions-focused expert in all phases of client lifecycle management: pre-to-post sales, on-going service delivery, customer support, retention, and growth and up selling. A strategic, multi-dimensional thinker with the ability to listen, learn, interpret, implement solutions, and provide superior service levels in a consistent and effective manner that strengthen competitive position and ensure profitable revenue. Deep understanding of what drives customer satisfaction that leads to retention, growth, and referrals.SPECIALTIES ACCOUNT MANAGEMENT RELATIONSHIP MANAGEMENT CLIENT NEEDS ANALYSIS GROWTH STRATEGIES THROUGH NEW AND ADD-ON SALES CROSS-FUNCTIONAL TEAM LEAD PROGRAM DEVELOPMENT TECHNICAL ISSUES RESOLUTION PROCESS IMPROVEMENT
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