Kandace Forster
Director of Workforce Management @VGM Group, Inc.
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WORK HISTORY
Director of Workforce Management @VGM Group, Inc.
EDUCATION
Embry-Riddle Aeronautical University
Bachelor's degree, Air Traffic Management
Northampton Community College
General Studies, General Studies
ABOUT KANDACE FORSTER
I lead strategy, design, and evolution across Workforce Management, telephony, and automation capabilities that support VGM’s customer experience ecosystem. My work centers on building scalable systems, modernizing operational processes, and strengthening alignment between operations, engineering, and product.I focus on creating systems that are intuitive, sustainable, and future‑ready — using what we’ve learned, improving what we have, and designing what comes next.
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