Kanchan Khera

About Kanchan Khera

Organizations thrive when they embrace the power of feedback loops. This belief inspired…

Experience

1. Founder

   ZYKRR CX— A CX Monetization Company

   Feb 2016 — Present

   Zykrr is an innovative AI/ML-enabled experience management platform that helps businesses gain actionable insights from both their customers and employees. With Zykrr, you can reduce churn, turn detractors into promoters, and create cross-sell and up-sell opportunities that lead to significant business growth. Maintaining a fruitful relationship with your customers is critical for your business\'s success. Zykrr\'s patent-pending (US, EU, IN) feedback and retention platform is designed to serve as an end-to-end solution with integrated feedback modules across multiple customer touchpoints, real-time analytics, text analysis, escalation management, tag management, and sentiment analysis. Our platform is fully customizable to meet your unique enterprise needs, with multiple-level drill-downs, flexible filters, display options, department-level analysis, and customized branding to reinforce the listening care of your brand. It can connect to multiple campaigns, data sources, and social media channels to provide you with a holistic customer view. Zykrr\'s predictive analytics feature reinforces top action priorities, while our close-the-loop case management system helps win back customers. Our social media sentiment analysis tool enables businesses to monitor and respond to customer feedback on social media platforms. At Zykrr, we offer a complete feedback and response management solution for your customer experience and employee engagement journey. Our robust analytics and intelligent reports provide invaluable insights that help you scale your business seamlessly.

Education

• University of London

  PGM-Management, Management

  2014 — 2015

Skills

• Management Consulting
• Agile Project Management
• Project Management
• Business Process
• Product Management
• IT Management
• Business Process Improvement
• Sdlc
• Scrum
• Consulting
• Software Project Management
• Business Process Re-Engineering
• Agile Methodologies
• Strategy
• Customer Experience Management
• Analytics
• IT Service Management
• Pmp
• Business Analysis
• Resource Management
• Vendor Management
• Outsourcing
• Project Portfolio Management
• Cross-Functional Team Leadership
• People Development
• IT Strategy
• Leadership
• Business Transformation
• Pmo
• Management
• Team Management
• Program Management
• Survey Design
• Requirements Analysis
• Business Intelligence