Kanchana Mishra
Working at Revive Vista
- Role
- Senior Program Manager Healthcare at Adobe
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Kanchana Mishra
An astute professional with 4.5+ years of rich & extensive experience in the Healthcare…
Experience
Senior Program Manager Healthcare
Jan 2023 — Present · Gurugram, IN
doing Root Cause Analysis based on audit reports- maintaining training documents, providing TNI, TNA, monitoring chats/calls/feedback on daily basis- Tracking and monitoring performance towards key metrics (CSAT, Escalations and NPS)- Training the Trainer and Quality staff through the quality of the performance of our call centre associates who deal with our existing and potential customer- monitoring inbound/ outbound call /emails responses to assess associates demeanour, technical accuracy, customer service performance, and conformity to company policies and procedures- Determining the duties and responsibilities of individuals in a team- Offering solutions to the top management regarding project-related queries- Calculating the Shrinkage, attrition and take necessary steps- Organizing training workshops to improve the performance of the members of the team- Analyzing the individual performance of each team member and motivate them to perform even better.
Education
Springer Loretto Girls' School, Civil Lines, Gorakhpur
High School, science
2008 — 2012
St.Xavier's Public School, Kazakpur, Gorakhpur
Intermediate, PCB( Physics, Chemistry, Biology)
2012 — 2014
Lovely Professional University
Bachelor of Pharmacy - BPharm, Pharmaceutical Sciences
Lovely Professional University
Master of Business Administration - MBA, Health/Health Care Administration/Management
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