Kanchan Kumar

About Kanchan Kumar

Hospitality professional & Task force turnaround expert at Accor, the world\'s leading hotel group, with over 15 years of experience in the hospitality industry. I have a PGDBA in Operations and Marketing from Symbiosis, one of the top business schools in India. My mission is to provide exceptional service and memorable experiences to our guests, while driving revenue and profit growth for our properties.I oversee the operations and performance of the front office, housekeeping, and support departments, ensuring the highest standards of guest satisfaction, quality, and safety. I have a proven track record of optimizing operational efficiency, developing and leading high-performing teams, and implementing innovative solutions to improve service delivery and guest loyalty. I have also successfully handled various task force assignments, supporting the management of properties within the Accor network. I am always eager to learn new skills, explore new opportunities, and contribute to the success and growth of Accor.

Experience

1. Operations Manager (Novotel Goa Panjim)

   Accor

   Feb 2026 — Present · Goa, IN

Education

• INSTITUTE OF HOTEL AND RESTAURANT MANAGEMENT

  Graduate

  2006 — 2009

• HOLY CROSS SCHOOL

  S.S.C

  1994 — 2004

• M.G.M School. Jharkhand

  Class 12th

  2004 — 2006

• Bokaro (Jharkhand)

  H.S.C from M.G.M Higher; SCIENCE

• Holy Cross school

  10th

  1995 — 2004

• Symbiosis

  MBA

  2011 — 2013

Skills

• Front Office
• Basket Ball School Captain
• Hotels
• Cricket Team Player
• Budgets
• Time Management
• Pre-Opening