Kanak Biswas
Senior Consultant at Capgemini | Problem Manager | ITIL V4 Certified | Incident & Knowledge Management | Driving Operational Excellence & Service Resilience|
- Role
- Senior Consultant Capgemini (January 2025 - Present) at Capgemini
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Kanak Biswas
In today’s fast-paced digital world, service disruptions can be costly. As a Problem…
Experience
Senior Consultant Capgemini (January 2025 - Present)
Jan 2025 — Present · Kolkata, IN
As a Problem Manager, I am dedicated to ensuring service reliability and operational stability by proactively identifying root causes and implementing corrective measures. With a strong background in IT Service Management (ITSM), I specialize in incident resolution, service restoration, and process optimization to minimize disruptions and enhance business continuity.My expertise lies in leading problem management initiatives that not only reduce recurring incidents but also improve response times and overall service efficiency. By leveraging analytical insights and collaborating with cross-functional teams, I drive strategic solutions that prevent service disruptions and strengthen IT resilience.Key Contributions & Achievements Root Cause Analysis & Incident Reduction – Led major root cause analysis initiatives that reduced recurring incidents by 30%, significantly improving system stability and service uptime. Proactive Problem Management – Implemented structured problem management frameworks, resulting in a 25% improvement in response time and a more streamlined resolution process. Knowledge Management – Designed and maintained a comprehensive knowledge base, empowering teams with quick access to solutions, which increased first-contact resolution rates by 40%. Data-Driven Decision Making – Conducted incident trend analysis and provided actionable insights, enabling leadership to make informed decisions that strengthened overall IT service management.
Education
West Bengal State University, Kolkata
Bachelor's degree
2011 — 2014
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