Kamrinne Brooks
Program Delivery Manager @Early Learning Coalition Of Florida\'s Gateway, Inc
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WORK HISTORY
Program Delivery Manager @Early Learning Coalition Of Florida\'s Gateway, Inc
Establish annual and multi-year goals, develop implementation timelines, and identify necessary resources for successful program delivery. • Build and manage partnerships and collaboration opportunities, serving as a thought leader and relationship steward in the regional social services community. • Leadership of cross-functional teams, including consultants and project-based staff, while effectively managing budgets and ensuring project milestones were met. • Analysis and reporting of data, including usage trends, growth opportunities, efficiency planning, and equity. • Provide guidance to staff on navigating complex policies, facilitating appropriate technical assistance and direct advising, in addition to workforce development, hiring, and onboarding oversight.
EDUCATION
University of Central Florida
Bachelor of Science - BS
SKILLS
ABOUT KAMRINNE BROOKS
Customer experience is not a department. It is the growth strategy. It is the operating system that keeps companies resilient, renewals strong, and lifetime value expanding. When it works, it disappears into the background. When it breaks, you see it in revenue, reputation, and retention. My path has moved through education, energy, and emergency response. In each, I’ve shifted organizations from reactive firefighting to intentional design. I’ve led contact centers of 75+ representatives, managed $6M+ budgets, and driven outcomes like a 27% lift in renewals. This work goes beyond service delivery. It is about building systems that scale quietly, programs that make customers stay, and teams that know how to act in the moments that define loyalty. That is how experience becomes strategy, and how strategy becomes measurable impact.
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