Kamran Hamdani
IT Relationship Manager Dow Centeral Germany @Dow
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WORK HISTORY
IT Relationship Manager Dow Centeral Germany @Dow
Schkopau, DE
As a member of the Functional Leadership Team at Dow Central Germany, I serve as a strategic partner and trusted advisor in Information Security and Information Systems, bridging the gap between business needs and IT capabilities.• Lead client requirement gathering for site-specific IT infrastructure projects, ensuring solutions align with operational and business goals.• Working as a Project Manager and for few projects act as Partner Project Manager, overseeing on-site IT project execution and collaborating across diverse -IT functions (DOC, DMC, I/S) to ensure seamless delivery and operational excellence.• Translate complex customer needs into tailored IT solutions, collaborating closely with site leadership to identify and support business-critical activities.• Strengthen IT’s credibility and influence by fostering strategic relationships with site leaders and stakeholders.• Guide service roles—including Service Leaders, Managers, and Architects—to enhance the employee experience through innovative IT services.• Provide expert IT consultancy and promote value-added use of existing IT products and services to maximize business impact.• Advocate for and support adoption of IT solutions, delivering client training and effective communication to drive user engagement and satisfaction.• Partner with I/S Service Management to balance cost efficiency with business value while collaborating with strategic outsourcing partners to ensure service excellence.• Align service performance with client expectations, proactively addressing and escalating gaps where necessary.• Monitor supplier performance metrics and take decisive action to resolve issues before they impact business operations.Through this multifaceted role, I am committed to delivering secure, reliable, and innovative IT solutions that empower Dow’s business operations and contribute to strategic growth across the region.
EDUCATION
Luleå University of Technology
Master of Science - MS, Information Security
Stockholm University
Master in IT Project Management, Information Technology
SKILLS
ABOUT KAMRAN HAMDANI
I have over 16 years of experience in Information Security, IT, and IT service delivery, with a track record of demonstrating expertise in these areas. I have good leadership skills and can effectively manage teams to achieve organisational goals. Additionally, my customer-centric approach and exceptional interpersonal and emotional intelligence skills have always helped me to establish strong relationships with clients and stakeholders. I have also demonstrated my expertise in IT Service Management by successfully streamlining processes, reducing downtime, and improving overall IT service delivery. I am highly motivated, results-driven, and always looking for new challenges.
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