Kamna Singh
Business Analyst @J.W. Pepper
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WORK HISTORY
Business Analyst @J.W. Pepper
Exton, PA, US
Lead end-to-end business analysis for eCommerce and digital transformation initiatives aligned with business goals and customer needs.•Partner with stakeholders, SMEs, system architects, and development teams to gather, analyze, and prioritize requirements, translating them into user stories, functional specifications, and BRDs.•Support Agile ceremonies (sprint planning, backlog grooming, stand-ups, retrospectives) and Waterfall delivery by maintaining risk logs, assumptions, and project documentation.•Create process maps, workflows, value stream maps, and use case diagrams to support solution design across the SDLC.•Act as a liaison across cross-functional teams to ensure clear communication, manage scope and change requests, and support timely delivery of project milestones.•Coordinate UAT planning and execution to ensure business validation of features before release.•Identify process improvement and automation opportunities to enhance operational efficiency and user experience.•Maintain detailed documentation and track progress using ClickUp, Lucidchart, and Microsoft 365 tools.Key Contributions:•Contributed to the implementation of a new eCommerce platform that improved customer experience, usability, and overall ease of doing business through enhanced UI and functionality.•Led and supported multiple process improvement initiatives that streamlined workflows and increased operational efficiency for contact center teams.•Worked on multiple Oracle EBS initiatives, including defining user roles and responsibilities, performing large-scale product data updates involving millions of records with correct finance codes, and enhancing warehouse management processes.•Lead implementation of enterprise systems including CRM Salesforce, PIM, Product entry tools, and publisher portal solutions to support business operations and improve data management.
EDUCATION
Sunbeam College For Women - India
Bachelor of Science - BS
School of Management Sciences, Varanasi
Master of Business Administration - MBA
SKILLS
ABOUT KAMNA SINGH
Experienced and passionate business professional with over 12 years of experience, with a strong focus on eCommerce, business analysis, and cross-functional project delivery. A dedicated team player with the ability to manage timelines, scope, and stakeholder expectations to successfully achieve project goals. Committed to creative problem-solving, data-driven decision-making, and implementing best practices that drive business growth.As a Business Analyst, I specialize in translating complex business needs into clear, actionable requirements and user stories. I facilitate communication between business and technical teams, develop process flows, define acceptance criteria, and ensure seamless coordination throughout the SDLC. I have experience supporting agile ceremonies (stand-ups, sprint planning, retrospectives), managing product backlogs, and contributing to risk mitigation and change management strategies.I am passionate about helping businesses grow through thoughtful problem-solving, continuous improvement, and a commitment to delivering high-value outcomes.
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