Kammalakar Dasari

Senior Manager @Genpact

Hyderabad, IN

As Senior Manager Operations at Genpact, a global professional services firm, I lead large-scale service delivery and operational governance for a major technology client. My focus is on driving performance, ensuring quality, and fostering continuous improvement to enhance client satisfaction and achieve business objectives.Achievements• Elevated operational performance ano client satisfaction through effective service delivery, achieving consistent results across multi-tiered teams.• Enhanced quality governance by defining evaluation standards and review mechanisms, strengthening audit alignment and accountability.• Improved operational stability by implementing corrective and preventive actions, minimizing service disruptions.• Generated actionable insights on quality, efficiency, and performance using data-driven analytics, informing strategic decision-making and performance enhancements.• Reinforced risk controls and mitigateo future occurrences by managing high-severity escalations, investigating root causes, and implementing fixes.