Kamlesh Kumar
Content Moderation Specialist | 7+ Years in Trust & Safety, Customer Support & Social Media Operations | Multilingual – Hindi | English | Punjabi”l Learning Phase Excel | SQL|
- Role
- Content Management Specialist at Accenture
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Kamlesh Kumar
Detail-oriented professional with 7 years of experience in Trust & Safety, customer…
Experience
Content Management Specialist
Apr 2025 — Present · Federal Territory of Kuala Lumpur, MY
Reviewed global content across 17+ queues (audio, video, text, images, GIFs, and live streams) to ensure compliance with community standards.Handled sensitive Middle East cases with strong cultural awareness to ensure accuracy, fairness, and unbiased decision-making.Designed and implemented workflow automation tasks, reducing repetitive reviews and improving process efficiency.Prepared and shared hourly and daily performance reports to track accuracy, productivity, and team performance.Collaborated with policy teams to align review decisions with evolving guidelines on high-risk and policy-violating content.Escalated sensitive or harmful cases to relevant stakeholders, ensuring timely intervention and resolution.Supported internal audits and provided constructive quality feedback to enhance reviewer performance.Moderated user-generated content to enforce platform policies and safeguard community standards.Analyzed and classified flagged content for compliance and risk assessment, making informed decisions on appropriate actions.
Education
Kurukshetra University
Bachelor of Arts - BA, Art/Art Studies, General
Indira Gandhi National Open University
Master's degree, Social Work
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