Kamlesh Kumar

Content Moderation Specialist | 7+ Years in Trust & Safety, Customer Support & Social Media Operations | Multilingual – Hindi | English | Punjabi”l Learning Phase Excel | SQL|

Role
Content Management Specialist at Accenture
Location
Gurugram, HR, IN
LinkedIn followers
500 followers
Advertising & MarketingView LinkedIn profile

About Kamlesh Kumar

Detail-oriented professional with 7 years of experience in Trust & Safety, customer…

Experience

  1. Content Management Specialist

    Accenture

    Apr 2025 — Present · Federal Territory of Kuala Lumpur, MY

    Reviewed global content across 17+ queues (audio, video, text, images, GIFs, and live streams) to ensure compliance with community standards.Handled sensitive Middle East cases with strong cultural awareness to ensure accuracy, fairness, and unbiased decision-making.Designed and implemented workflow automation tasks, reducing repetitive reviews and improving process efficiency.Prepared and shared hourly and daily performance reports to track accuracy, productivity, and team performance.Collaborated with policy teams to align review decisions with evolving guidelines on high-risk and policy-violating content.Escalated sensitive or harmful cases to relevant stakeholders, ensuring timely intervention and resolution.Supported internal audits and provided constructive quality feedback to enhance reviewer performance.Moderated user-generated content to enforce platform policies and safeguard community standards.Analyzed and classified flagged content for compliance and risk assessment, making informed decisions on appropriate actions.

Education

  • Kurukshetra University

    Bachelor of Arts - BA, Art/Art Studies, General

  • Indira Gandhi National Open University

    Master's degree, Social Work

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Kamlesh Kumar — Content Management Specialist at Accenture in Gurugram, HR, IN | Unifers