Kamla D. Thomas

Supervisor ~ Customer Service at Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas

Role
Supervisor, Customer Service at Health Care Service Corporation
Location
Chicago, IL, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Kamla D. Thomas

Customer Service and Human Resource professional with a high degree of quality training, coaching and development skills. Highly motivated and self-sufficient, with a strong emphasis in client support, organizational operations and customer service.Very detail-oriented supporting daily operations. Driven to help develop and sustain company policies and processes. Excellent at building customer, client and employee relations. Dedicated to maintaining a reputation built on quality, service and results.

Experience

  1. Supervisor, Customer Service

    Health Care Service Corporation

    Jun 2020 — Present · Chicago, IL, US

Education

  • Morgan Park High School

    Diploma, General Studies

    1982 — 1986

  • City Colleges of Chicago-Olive-Harvey College

    Associate of Arts Degree, Business Administration and Computer Science

    1986 — 1988

  • University of Phoenix

    Bachelor of Science Degree, Communications, Diversity and Culture

    2015

Skills

  • Solution Selling
  • Operations Management
  • Employee Training
  • Telecommunications
  • Sales Operations
  • Customer Retention
  • Retail
  • Mobile Devices
  • Call Centers
  • Enterprise Software
  • Leadership
  • Sales Management
  • Marketing
  • Cellular Communications
  • Vendor Management
  • Voip
  • Cold Calling
  • Wireless Technologies
  • Mobile Technology
  • Call Center
  • Management
  • Team Building
  • Team Leadership
  • Training
  • Customer Satisfaction
  • Direct Sales
  • Managed Services
  • Microsoft Office
  • Sales
  • Customer Experience
  • Project Management
  • Sales Process
  • Customer Service
  • Wireless
  • Public Speaking
  • Coaching

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Kamla D. Thomas — Supervisor, Customer Service at Health Care Service Corporation in Chicago, IL, US | Unifers