Kamini Jaikaran
Technical Customer Success Manager | Technical Account Manager | Senior Technical Business Analyst | Technical Solutions Consultant | Customer Experience Analyst
- Role
- Technical Customer Success Manager at Viapeople, Inc
- Location
- Queens County, NY, US
- LinkedIn followers
- 500 followers
About Kamini Jaikaran
Technical Customer Success Manager I am a results-driven Customer Success professional…
Experience
Technical Customer Success Manager
Mar 2025 — Present · Plainsboro, NJ, US
Managed 20+ full-cycle client implementations across banks, insurance, and asset management firms, improving client retention by 20% and reducing time-to-value by up to 35%- Consultative approach, partner closely with product and development teams to deliver seamless onboarding experiences and measurable outcomes- Key strengths include platform configuration, client training, workflow optimization, and proactive account health management using tools like Wrike, Front, and NPS dashboards. Thrive on building trust, solving problems, and turning customers into advocates.
Education
Pace University
BA
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