Andrea Galura

Client Success Manager @LeanTaaS

Santa Clara, CA, US

Manages a portfolio of customers and supports key journey milestones (including onboarding, adoption, and value realization)- Leads the Customer Success, Data Analytics and advocacy of the majority of iQueue for Operating Rooms’ West Coast health systems (Cedars-Sinai, UCHealth, Baylor Scott & White Health, MD Anderson, University of Iowa, Children\'s Nebraska, and Columbia Memorial Hospital)- Leverages Tableau, SQL, CSM and Data Analytics tools to predict trend signals, pinpoint key milestones, adoption opportunities, potential risks, and sustain product adoption and success- Delivers value through 1:many engagements including onsite executive check-ins, office hours, hosting webinars, and curated outreach- Co-leads with Implementation and Outcomes partners to successfully launch the iQueue for ORs products and onboard new customers- Solutions and product expert that mentors new hires and internal teams to understand the product suite- Voice of the Customer by sharing insights, feedback and collaborating with Product, Design and Engineering teams to influence new feature builds, refine UX design, and improve current product roadmap- Works directly with healthcare leaders to maintain an understanding of our products, drive decisions, and speak about the most relevant features for their specific requirements, market trends, and competitor activities- Determines where customer workflows can be optimized after product launch, trains customers, identifies and mitigates churn risks through early risk identification, intervention, and escalation.

Hult International Business School

Master of Business Analytics

De La Salle University

Bachelor of Science in Commerce major in Marketing Management

De La Salle University

Special Classes: Ramon V. Del Rosario - College of Business, Operations Management, Advertising and Quantitative Management

Hult International Business School

Master of Business Administration - MBA