Kamila Tarka

Technical Account Manager @Proofpoint

Independently providing ongoing and proactive technical leadership and support to Proofpoint’s strategic customers.\\\\nProviding proactive recommendations that support the customer\'s requirements, roadmap and ongoing technical needs.\\\\nMeeting regularly with clients, both remotely and on-site, to review support interactions, system status, major issues, upcoming releases, and other pertinent items.\\\\nIdentifying and prioritising short term and long term goals.\\\\nCreating and delivering executive customer presentations that outline system performance, potential issues, ROI and suggested forward courses of action.\\\\nPlanning and leading process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team.\\\\nPlanning, documenting, and identifying risks and challenges for production changes that span multiple services or technologies.\\\\nDirecting crisis and incident response, working with the account team, technical support, operations and engineering teams to ensure timely resolution, while communicating effectively with customers.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n