Kamesh Vishram Miep
Agile Technical Delivery Project Manager @The Hyde Group
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WORK HISTORY
Agile Technical Delivery Project Manager @The Hyde Group
Park Street, GB
Project Manager for Salesforce Cloud Voice contact centre replacement, migrating all contact center to a new platform in less than 3 months whist securing a 9/10 for post go live support and experience from business.• IT technical delivery project manager on following projects: Remote roll out and delivery of OS upgrade for Windows 1909 and Office 365 during the covid pandemic • Daily co-ordination of the tasks through application of agile ceremonies to ensure agreed work packages are allocated accordingly and work activities planned, together with dealing with all initial project related queries to ensure prompt turnaround/ resolution and maintaining project RAID Logs using trello and Kanban boards
EDUCATION
Canons High School
GCSEs, GCSE's
Stanmore Sixth Form College
A Levels, A Levels in Sociology, Psychology, Media Studies and an AS level in Government and Politics
ABOUT KAMESH VISHRAM MIEP
An accomplished and driven Agile Project Delivery Manager with interests in process design, programme mobilisation and the Internet of Things. Most notable projects the web secure introduction of MyAccount, a self-serve customer portal and most recently implementation of Hyde’s new contact centre solution. Salesforce SCV with BYOD AWS Connect enables Hyde Housing to move closer to their goal of being both an agile and customer driven organisation. To the post I bring the experience of delivering projects whist keeping end user experience and sponsors objectives front and centre. A natural leader and communicator who draws upon previous knowledge to drive teams or achieve objectives who strategically plans and accurately pipelines performance/demand to meet goals.
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