Kamal Mandal
Team Manager at Concentix | Six Sigma Foundation Certified | Product Management Certified | CRM Certified | People Management | BPO (Non-Voice) | Seeking full-time Job Opportunity within BPO Operation (B2C)
- Role
- Customer Service Team Lead at Webhelp
- Location
- New Delhi, IN
- LinkedIn followers
- 500 followers
About Kamal Mandal
Dynamic leader with a proven track record at Concentrix India, adept in people management and driving operational efficiencies. Excelled in enhancing team performance and customer satisfaction through expert coaching and robust process analysis. Skilled in Power BI and fostering strong team collaboration, significantly improving service delivery and operational outcomes.
Experience
Customer Service Team Lead
Aug 2014 — Present · Gurugram, IN
Create an inspiring team environment with open communication cultureThe core job is to manage performance, absenteeism, attrition & peopleIdentifying training needs and promoting the development of staff through personal development discussions and coachingDeputise for Operation Manager in absence to ensure team continuityPrepare and present monthly performance information for internal and external review.Work collaboratively with other managers, to provide administrative support to other front-line teamsDriving efficiencies and service improvements including, contributing to the creation and review of relevant policies and procedures, to improve the customer journey for all members of the community
Education
Tura, Inc.
Bachelor's Degree
2003 — 2003
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