Kamal Dhawan
Digital Transformation | AI Workflow Automation | Process Improvement | SAP | CRM | Salesforce | B2B SAAS | Customer Success | Operations
- Role
- Operations Specialist (Vendor Affiliates Management and Customer Operations) at Leaps & Rebounds
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Kamal Dhawan
Freelancer turned founder. I spent years watching platforms quietly take 20-30% of…
Experience
Operations Specialist (Vendor Affiliates Management and Customer Operations)
Jul 2020 — Present
Working with Leaps and Rebounds, a Fitness equipment shopify store where I am hired as a customer support and Account Manager, I am responsible for managing customer issues and account management. Promptly resolved all customer requests, questions and complaints Contracts management, Invoicing, negotiating pricing and deals, building lasting relationship with affiliates Shopify store management including Walmart, eBay and Amazon Handling Emails and tickets through Teamwork, issuing refunds and processing returns, order management, tracking, Stock updation, Shipping and warehousing management, etc. Creating pipeline for new suppliers, retailers and wholesalers to boost sales Creating financial reports for the sales and sales growth Maintained knowledge of current sales and promotions, policies regarding payment
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