Kamal Tej
Customer Success Manager at Upshot.ai
- Role
- Customer Success Manager at Upshot.Ai
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Kamal Tej
As a Customer Success Manager (CSM), I ensure customers achieve their desired outcomes…
Experience
Customer Success Manager
Jul 2021 — Present · Hyderabad, IN
Overseeing the entire lifecycle of the product/platform, from integration to launch and beyond- Completed three implementations within defined timelines, and acted as liaison between Upshot and the client to coordinate with internal and client-vendor teams- Identified opportunities for upselling and cross-selling services aligned with client needs, contributing to increased revenue and long-term retention- Leveraged engagement tools such as Push Notifications, Tutorials, In-App Messages, Surveys, Opinion Polls, Rewards, and Gamification to drive user engagement and product adoption- Monitored customer data and KPIs to identify trends, generate actionable insights, and support business decisions that enhance client success- Partnered with the marketing team to create impactful case studies highlighting client success stories, boosting brand credibility, and driving client acquisition- Collaborated closely with sales and product development teams to communicate client feedback, influencing product enhancements and strategic decisions.
Education
ISTTM Business School
Master of Business Administration (MBA), General Management
Skills
- Telecommunications
- Crm
- Business Development
- Digital Marketing
- Market Research
- Mobile Devices
- Lead Generation
- Management
- Competitive Analysis
- Customer Relationship Management (Crm)
- Advertising
- Team Management
- Pre-Sales
- New Business Development
- Online Brand Building
- Business Strategy
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