Kamal T.

Experience

1. Digital Cloud Solutions Architect Technical Account Manager

   Microsoft

   Jun 2022 — Present · Irving, TX, US

   What I do • Define specific technology outcomes that align to customer strategy. • Lead, drive and manage engagements for repeatable achievement of revenue and consumption targets. • Manage a dedicated portfolio of customers while preventing churn. • Follow processes, systems, and documentation as expected; identifies issues or barriers to efficiency. Recommends improvements and partners to implement solutions. • Identify and articulate business value of role and solutions for customer organization through demonstrations, storytelling, etc. to provide evidence of business value in the customer environment. • Apply technical knowledge and customer insights to create a modernization roadmap. Architect solutions to meet business and IT needs. • Engage with and influence business and IT decision makers by providing feedback or insights to help customers define and realize their digital and business transformational targets. • Leverage best practices to guide customer strategy and future growth for Microsoft by cultivating customer affinity with Microsoft programs/solutions that drive impact for the customer and establishing Microsoft as a leader. • Assess the Customers\' knowledge of Azure platform and overall cloud readiness to support customers through a structured learning plan and ensure its delivery through partners. • Leverage social, digital, video, chat, phone and demonstration environments to effectively reach, sell to and manage Microsoft customers • Meet and exceed targets for net-new revenue and sales pipeline; Accurately forecasting new usage and/or churn risks that impact portfolio pipeline.

Education

• Arkansas State University

  Master of Business Administration - MBA

• The University of Texas at Arlington

  Bachelor of Business Administration - BBA, Information Technology