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Kamal Saraswat

Marketing Head - UP East Circle, Airtel | Ex. Voda , Ex. Aircel | Strategy, Growth, Marketing, Retail Operations, CX Ops, GTM, Product and Program Management

Role
Head of Marketing - up East at airtel
Location
Jaipur, RJ, IN
LinkedIn followers
500 followers
OtherView LinkedIn profile

About Kamal Saraswat

KAMAL SARASWATPh- 0••••••••@gmail.comPROFESSIONAL ABRIDGMENT A competent professional with 16 years of experience in the areas of Business Development, Market Operations, Marketing, GTM Programs, Channel Management, Retail Operations & Customer Services. A Go-Getter with a zeal of creating performance benchmarks through continuous learning and implementation. Possesses knowledge of providing value added customer service by resolving customer issues & ensuring their satisfaction with the product and the service norms. An effective communicator with excellent relationship building & interpersonal skills.PROFESSIONAL TIMELINE• Currently working as Head of Telemedia Customer Experience for Madhya Pradesh & Chhattisgarh Circle with Airtel based at Indore since Sep’20.• Working with Airtel since Jan’2013o Head – Telemedia Customer Experience – MP & CG : Sep 2020 – Till Dateo Head – Postpaid Marketing – Rajasthan : Dec 2018 – Till Dateo Program Manager - Postpaid – Rajasthan : Jan 2017 – Nov 2018o Head - Acquisition Risk – Rajasthan : Feb 2016 – Jan 2017o Acquisition Experience Manager – Rajasthan : Apr 2015 – Feb 2016o Head – MNP & Retentions: Apr 2014 – Apr 2015o Joined as Head Documentation Compliance – Rajasthan : Jan 2013 – Apr’2014• Worked with Aircel Limited between June’11 to Jan’13 with below profiles :o Zonal Customer Service Head – Jaipur : Sept 2012 – Jan’13o Circle Retail Operations Manager : Mar 2012 – Sept 2012o Joined as Territory Retail Sales Manager – CSD Retail : 27th June 2011 - Feb 2012• Worked with Vodafone Essar Digilink Limited in Service Retail Team since 16th Oct’08 to 26th June’11.o As a Retail Manager handled Jodhpur Territory : Apr’11 to Jun’11.o As a Vodafone Store In-Charge handled Udaipur & Jodhpur Flagship Stores between Oct’2008 to Mar’11.• Worked with Idea Telecommunications Limited as MIS Coordinator & SPOC (Network Quality Complaints) from May’2007 to Sep’2008.• Worked with Dr. IT Planets Ltd.(A Call Center for AirTel - Prepaid, Postpaid & Dealer Help Desk Process) as an Executive Call Center from June 2005 and was gradually promoted to Team Leader profile in January’2006 and was associated with the Organization till 22nd May’2007.

Experience

  1. Head of Marketing - up East

    airtel

    Aug 2025 — Present · Lucknow, IN

    Leading the marketing function for UP-East circle. Responsible for Strategy, Revenue growth, GTM Excellence, Profitability and Customer Experience

Education

  • Bikaner University

    B.Com, English, Accountancy, Economics, Business Management

    2005 — 2007

Skills

  • Call Center
  • Mis
  • Sales Operations
  • Call Centers
  • Telecommunications

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Kamal Saraswat — Head of Marketing - up East at airtel in Jaipur, RJ, IN | Unifers