Kamal Rohilla

About Kamal Rohilla

With over 10 years of experience in the field of risk management, customer experience, and contact center operations, I have developed a strong expertise in ensuring compliance and driving effective risk mitigation strategies. My passion lies in maintaining a secure and compliant environment for businesses, particularly in the realm of information and cyber security.In addition to my extensive professional experience, I hold certifications in ISO 27001, ISO 27701, and Data Privacy. These certifications demonstrate my commitment to information and cyber security, as well as my understanding of data privacy regulations. I continually stay updated on the latest industry trends and best practices to provide the highest level of security and compliance to organizations.Currently, as a Manager of Control and Compliance at Concentrix, I am responsible for leading various reviews and audits as part of the Risk Management Team. I actively identify and assess risks, implement risk management activities, and track and report on risks to the management. I collaborate with cross-functional teams to support the mitigation of risks, working closely with departments such as IT, HR, WFM, and Security. Additionally, I work with clients to address external risks and periodically revisit risk management programs for continuous improvement. My focus on operational fraud prevention has resulted in significant reductions in financial penalties.

Experience

1. Sr Manager - Risk Management & Fraud Prevention

   Concentrix

   Jun 2019 — Present · Gurugram, IN

   Leading various reviews and audits as part of Risk Management Team to identify risks and share learnings. Support and drive implementation and compliance of various risk management related activities throughout the project life cycle in CNX Periodic tracking, analysis and reporting of risks to management. Use of In-house GRC Tool for reporting and tracking for risks. Internal risk review and writing risk assessment/audit reports. Collaborate with various support functions like IT, HR, WFM, Security etc to understand and support delivery teams in mitigation of risks. Work with Clients for closure of external risks. Periodically revisit various Risk Management programs for improvement basis the feedback. Focused approach on Operational Frauds leading to financial penalties. Preparation of zonal dashboards providing insights of risk status Ensuring completion of information security E-learning curriculum Advising Operations Team and HR for floor policy implementation from data security perspective. Risk literacy updates which include COBC (code of business conduct), Quarterly trainings and floor policy to each process and driving the same. Carrying out risk assessments and Info-sec audits on annual basis including contractual checklist for various account

Skills

• Call Centers
• Mis
• Employee Engagement
• Performance Management
• Crm
• Business Process Outsourcing (Bpo)
• Sla
• Operations Management
• Customer Relationship Management (Crm)
• Customer Satisfaction
• Service Delivery
• Team Management
• Outsourcing
• Bpo
• Management
• Vendor Management
• Team Leadership
• Management Information Systems (Mis)
• Process Improvement
• Recruiting