Kamal Patel

Assistant Manager @SWAROVSKI

General duties including managing the team to achieve the best results. Leading from the front and ensuring all customers get the luxury brand service. Encouraging the team to hit sales targets, encouraging upsells, increasing ATV and increasing conversion. Completing deliveries and dealing with discrepancies. Implementing Visual Merchandising tools to ensure the store fits in with the rest of the company so that all stores appear the same. Using monthly incentives to motivate the team. Operating Kronos (timecard and payroll system) – dealing with colleagues who have been under/over paid, dealing with holiday requests and managing absence to abide by company policy. Planning rotas and dealing with budgets to ensure the store is profitable. Initiating new company trials positively. Recruiting, inducting and training new staff.