Kamal Nayan Mishra
ServiceNow Professional | Administration, Development, and Process Optimization.
- Role
- Servicenow Administration Development at DXC Technology
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Kamal Nayan Mishra
Accomplished professional with 10+ years experience in multifaceted roles such as IT…
Experience
Servicenow Administration Development
Nov 2021 — Present · Noida, IN
ServiceNow Catalog Management: Build, develop, and maintain service catalogs.• Workflow Design: Design and implement workflows within service catalogs.• Form Design / Customization: Design / Customization incident, problem, and other ITSM forms.• User Access Management: Configure roles, access controls, and permissions.• Incident and Service Request management: Optimize ITIL processes for Incident and Service Request.• Dashboard and Reporting: Create dashboards and reports for real-time data analysis.• ITIL Best Practices: Apply ITIL best practices to improve IT service management.• Service Desk Agent Training: Train Service Desk Agent to log Incident tickets, service request tickets, and use Knowledge Base articles.• Incident Management• Service Request Management• ServiceNow Catalog Management• ServiceNow User management - Group management.• User Access Management• Dashboard and Reporting• Collaborate with Cross-functional Teams to implement Infra. upgrade and enhancements.• Service Desk Agent Training to log Incident and Service Request tickets with the use of Knowledge Base articles.• Maintain comprehensive documentation of IT infrastructure.
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