Kamal Kishore
Product Operations | Program Management | Airtel Xstream Play | Ex-Naukri | Ex- Paytm
- Role
- Senior Manager - Product Operations & Program Management at Airtel Digital
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Kamal Kishore
PRODUCT OPERATIONS MANAGER | API INTEGRATIONS | PROJECT DELIVERY Product…
Experience
Senior Manager - Product Operations & Program Management
Nov 2021 — Present · Gurugram, IN
Own end-to-end operations for partner onboarding and product integration, ensuring timely delivery and high-quality execution across digital platforms.• Successfully reduced go-live timelines from 7–8 weeks to 4 weeks through tighter sprint planning and cross-team coordination.• Lead product backlog management, sprint planning, and release cycles aligned with roadmap goals and business needs.• Act as the key liaison between engineering, business, QA, and supply chain—proactively resolving escalations and removing roadblocks.• Drive initiatives to streamline catalogue and supply operations, identifying gaps and continuously improving internal processes.• Deliver detailed root cause analysis and timely solutions on high-priority issues, helping prevent operational downtime.• Strengthen relationships with external partners and internal stakeholders by aligning priorities and maintaining open communication.• Introduced structured frameworks for SLA adherence and escalation handling, ensuring process consistency and reliability.• Provide functional leadership in running product operations while balancing the needs of both growth and stability.• Regularly collaborate with CX, Tech, and Product to ensure roadmap alignment and frictionless customer journeys.
Education
Bundelkhand University
Bachelor’s Degree, Bachelor of Business Administration
2009 — 2012
Army School Babina cantt
High School, Business/Commerce, General ( XII )
2006 — 2007
Army Public School, Beas
High School, Basic High School ( X )
2004 — 2005
Army Institute Of management, Kolkata
Master of Business Administration (M.B.A.), Marketing Management & Human Resource Management
2012 — 2014
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