Kamal Duphare
Expert in ITSM Process consultant, Rich experience in IT Service Delivery Excellence and Operations. Worked on various Service improvement and Transition projects. A trainer ,Coach on ITIL, Lean Six Sigma process.
- Role
- Information Technology Service Management Specialist at Mphasis
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Kamal Duphare
Experience on Implementing “ITIL V3 implementation program.2. Implemented IT projects within time, budget, scope constraints and delivering value and user satisfaction.3. Strong Quality Assurance Knowledge with respect to IT Infra projects & IT Service Delivery Excellence.4. Worked extensively on Critical Incident Handling and Change management process as process owner5. Re-engineered Change management process for a project which was in “Red” achieved “Green” within 5-6 months.6. FAR member in CMMI SCAMPI process.7. Audits and Assessments.(ISO / ITIL, CMMI for Svc, 8. Implementation of Lean practices, Six Sigma methodologies & Quality Tools and technique.
Experience
Information Technology Service Management Specialist
Sep 2010 — Present · Pune, IN
Working with Mphasis ltd Pune from Last 10 Years in Quality and Service Delivery Excellence Giving Process training and process consultancy is the prime role.Performed due diligence, process Gap analysis, process definition and design and helped Service delivery to ensure account meet client expectations Conduct Quarterly Process Audit and sharing “Account Health Score” to the delivery teamRunning continual improvement programme to help delivery ITSM Processes Maturity Assessment and Apply process improvement, methodologies and principles as part of Six Sigma, Lean deployment.Ensures Client satisfaction by taking ownership of the committed Deliverables through CSAT scorePrepared and maintained weekly Delivery excellence reporting and Delivery health index reporting;(e.g. risks/issues, dependencies, change controls)
Education
Delhi University
Bachelor of Arts - BA, Economics
1996
Kendriya Vidyalaya
Senior secondary school , Liberal Arts and Sciences/Liberal Studies
1991 — 1993
Uptron ACL , Affiliated by Lucknow university
Master Degree in Software engg., Computer Programming and languages
1997 — 2000
Skills
- Crm
- Itil
- Management
- Team Leadership
- Erp
- Data Center
- Vendor Management
- System Administration
- Resource Management
- Sla
- Management Information Systems (Mis)
- IT Operations
- Project Management
- Telecommunications
- Transition Management
- Team Management
- Outsourcing
- Bpo
- Disaster Recovery
- IT Service Management
- Operations Management
- Change Management
- Mis
- Incident Management
- Iso 20000
- Service Delivery
- Business Analysis
- Service Management
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