Wong
Assistant Director - Operations - Outage Management and Customer Insight
- Role
- Assistant Director - Operations - Outage Management and Customer Insight at Verisk
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Wong
Innovative Business Development and Product/Operations leader with keen ability to identify growth opportunities through evaluation of insurer needs, the competitive landscape, industry trending, research and market analysis. Managed and supported multiple underwriting products to provide customers with viable solutions, including Verisk\'s widely used LOCATION product that accurately defines rating and underwriting factors for risks in the U.S. A solutions professional with experience across different lines of insurance and have worked closely with many of the top writers in the country on redefining how they manage their new and renewal book of business. I am also the network chair for one of Verisk’s diversity networks VAN (Verisk Asian Network) and have led initiatives and events that help educate our members to become better citizens by informing them on customs, traditions, and practices. The network gives our audience the opportunity to connect with their teammates inside and outside of work around topics and issues that are important to them and gives them a voice.
Experience
Assistant Director - Operations - Outage Management and Customer Insight
Nov 2023 — Present · Jersey City, NJ, US
Internal and external outage communication process management, including reporting, support and monitoring of activities that may impact service levels.• Collection, dissemination and management of Actionable Insights based on customer interaction. Identify opportunities for product, system and process improvements derived from VOC.
Education
Baruch College
MBA, Marketing Management
NYU Stern School of Business
Bachelors of Science, Management, Minor in Psychology
Baruch College - Zicklin School of Business
Master of Business Administration - MBA
Skills
- Business Development
- Vendor Management
- Property & Casualty Insurance
- Business Analysis
- General Insurance
- New Business Development
- Analytics
- Risk Management
- Strategy
- Customer Relationship Management (Crm)
- Product Management
- Management
- Insurance
- Business Process Improvement
- Underwriting
- Strategic Planning
- Process Improvement
- Analysis
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