Sidhu
Director - Global Project Delivery @Voxpopme
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WORK HISTORY
Director - Global Project Delivery @Voxpopme
Birmingham, GB
Lead & manage a high-performing Professional Services Team, ensuring consistent delivery excellence across all market research initiatives.Collaborate with cross-functional teams to define and optimize scalable workflows and operational processes that drive resource efficiency and streamline project execution.Work collaboratively with Sales team to support with project scoping design pre and post sale. Support Sales and CSM teams with RFQ\'s.Establish and uphold rigorous benchmarks for service delivery; implement robust quality assurance protocols to maintain standards both internally and with clients.Act as the primary escalation point for complex project challenges-diagnosing issues swiftly, aligning stakeholders, and executing timely resolutions to safeguard project outcomes.Provide strategic support and operational alignment for Voxpopme’s SaaS platform, ensuring seamless integration across project workflows and driving customer value through platform enablement.Vet, select, and manage global sample vendors to ensure high-quality recruitment, cost-effectiveness, and timely delivery for diverse research projects.Co-develop and continuously refine internal documentation, playbooks, and resource libraries to empower team performance and standardize best practices.Partner with Human Resources to design and embed professional development frameworks and career progression plans, fostering a culture of growth, engagement, and continuous improvement.Forecast resourcing needs based on business pipeline and growth projections; support talent acquisition and onboarding strategies to build a scalable, agile delivery team.Collaborate with senior leadership, including the CRO and SVP of Customer Success, to define competitive service-level agreements (SLAs) and refine product positioning in alignment with market demands.Work cross-functionally with Product, Sales, and Customer Success teams to evolve support services and elevate the end-to-end customer experience.
EDUCATION
University of Hertfordshire
BA Hons, Law and Social Science
ABOUT SIDHU
A highly driven and results-oriented Project Management & Operational Services Leader with over 25 years of experience in Market Research Project Management and Operations. Passionate about delivering exceptional client experiences, I thrive in fast-paced environments where efficiency, precision, and strategic thinking are key. With a keen eye for detail and execution, I ensure projects are delivered seamlessly, on time, and to the highest standards. My strong leadership and management skills have enabled me to successfully lead high-performing teams and build lasting relationships with clients and colleagues. I take pride in fostering collaboration, optimising processes, and driving innovation to enhance project delivery. About Voxpopme: At Voxpopme, we are revolutionizing the way brands connect with their customers through our SaaS video insights platform. As the world’s #1 video insight platform, we empower businesses to see the people behind the data, transforming traditional research into authentic, customer-centric storytelling. Our powerful technology enables brands to: Capture customer videos at speed Analyze at scale with AI-powered insights Share impactful stories to drive decision-making Want to see how video insights can elevate your research? Visit
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