Gill

Unsecured Recoveries Lead @NatWest Group

Leeds, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2022 — Present

Unsecured Recoveries Lead @NatWest Group

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GB

Responsible for all unsecured recoveries strategies and performance, ranging from DCA placement, debt sale and collections supplier management across Current Account, Loans and Credit Card products. Unsecured recoveries Product Owner, leading an agile team of journey developers and supplier managers.

EDUCATION

1996 — 2001

Nottingham Trent University

Business Information Systems

SKILLS

Business Process Outsourcing Including Off-ShoringOperational & Technology StrategySupplier ManagementAnalyticsCall Centre & Collections TechnologyStrategy, Process Improvement, Operational & Technology ImplementationProgram ManagementBankingTeam ManagementStakeholder ManagementOperational Mi, Analytics & InsightTeam LeadershipCall Centre Resource Planning, Performance & Workflow ManagementProject ManagementProgramme & Project ManagementBuilding a Multi-Channel & Integrated Call Centre EnvironmentCollections & RecoveriesContact CentersCall CenterFinancial RiskProcess ImprovementManagementBusiness Process ImprovementLeadership & Ops ManagementCall CentersDca Panel Management & Debt SaleCustomer ExperienceLeadershipCredit

ABOUT GILL

Unsecured Recoveries Lead

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Gill — Unsecured Recoveries Lead at NatWest Group in Leeds, GB | Unifers