Gill
Unsecured Recoveries Lead @NatWest Group
Leeds, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Sep 2022 — Present
Unsecured Recoveries Lead @NatWest Group
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GB
Responsible for all unsecured recoveries strategies and performance, ranging from DCA placement, debt sale and collections supplier management across Current Account, Loans and Credit Card products. Unsecured recoveries Product Owner, leading an agile team of journey developers and supplier managers.
EDUCATION
1996 — 2001
Nottingham Trent University
Business Information Systems
SKILLS
Business Process Outsourcing Including Off-ShoringOperational & Technology StrategySupplier ManagementAnalyticsCall Centre & Collections TechnologyStrategy, Process Improvement, Operational & Technology ImplementationProgram ManagementBankingTeam ManagementStakeholder ManagementOperational Mi, Analytics & InsightTeam LeadershipCall Centre Resource Planning, Performance & Workflow ManagementProject ManagementProgramme & Project ManagementBuilding a Multi-Channel & Integrated Call Centre EnvironmentCollections & RecoveriesContact CentersCall CenterFinancial RiskProcess ImprovementManagementBusiness Process ImprovementLeadership & Ops ManagementCall CentersDca Panel Management & Debt SaleCustomer ExperienceLeadershipCredit
ABOUT GILL
Unsecured Recoveries Lead
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