Ka Lynn Robinson
Chief of Staff | Business Operations Lead | Strategy and Ops | MBA
- Role
- Lead Business Project Manager, User Adoption Services at UKG
- Location
- Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
About Ka Lynn Robinson
Strategic and operational professional with 6+ years of experience in Retail and SaaS, driving business impact through change management, process improvement, problem solving and strategic analysis. Proven ability to collaborate cross-functionally, manage complex projects, and effective communication. I am known to make sense of chaos.Key Accomplishments:Increased sales by over $200k by developing and executing a sales enablement roadmap.Achieved an average open rate of 70% for weekly email communications to a global team.Led and collected 314 customer kudos in one fiscal year through the CelebrateUA internal and external customer feedback program.Led a project team to reconcile revenue, resulting in over $500K in recovered revenue and identified $100k in incorrect expenses.Collaborated cross-functionally to onboard a new Change Management partner agency that delivered $1M in value for the company.Implemented Loom to a global team of 54 consultants, reducing meeting time and decision-making by 3 hours weekly.Oversaw contract management, policy compliance, and onboarding procedures for six third-party vendors and over 50 resources.Developed SOPs for a new position, analyzed pricing data to justify and implement price changes that boosted revenue by 5%, and managed vendor relations to ensure compliance with internal procedures.Created new financial controls to flag and resolve underpriced service transactions, exceeding monthly SLA goals by processing requests on average in less than one day.Skills and Expertise:Change ManagementProcess ImprovementProject ManagementCross-Functional CollaborationData AnalysisCommunication and Presentation SkillsMBA in International Business from Florida International UniversityProsci Certified Change Management Practitioner
Experience
Lead Business Project Manager, User Adoption Services
Dec 2025 — Present
Education
Lynn University
Bachelor of Science (B.S.)
Florida International University - College of Business
Master of Business Administration - MBA
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