Kalyna Stiles
Global Store Transformation Senior Consulting Director @Ncr Corporation
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WORK HISTORY
Global Store Transformation Senior Consulting Director @Ncr Corporation
With over 20 years of consulting and management experience in Retail Business Transformation with an extensive background in applying technology to enable a better customer experience and improved efficiencies. I have been at the forefront of leadership in the evolution that is changing the way Retailers deliver customer service within their store environments globally.Some of my key skills: • in-depth experience across all levels of retailer organisations, active leadership both internally and externally• drive ownership of change• Ability to engage and interact with retailer teams up to board level to ensure their buy-in and ownership of required business transformations• Facilitating project deployment from process re-engineering to technology infrastructure• Extensive experience within the Food, Mass Merchandise, Convenience and Fashion/Apparel sectors• Leadership in developing empowered global teams that follow and achieve industry best practices in store transformation utilising mature and operationally successful methodologies• Significant practical experience in development and executing successful store transformation programs using a dual transformation strategy that includes an Omni-channel seamless customer experience within the physical store environment• project lifecycle experience from the planning /prototype stages, ROI justification through to implementation As part of my leadership role at NCR I have a remit on developing and executing with our global teams our goto market approach of store frontend transformation which is underpinned by self service and a fully flexible service model.This market approach includes the use of advanced data insights/analytics as well as the incorporation of incubating technologies to enable store transformation strategies to be implemented in the vast majority of the worlds leading retailers.
EDUCATION
Randwick Highschool
Higher School Certificate Matriculation
Sydney Technical College
B.Comm
SKILLS
ABOUT KALYNA STILES
Global Store Transformation Senior Consulting Director My remit covers all regions…
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