Kalyan Vv
Quality Excellence /Technical Support Engineer @DELL Technologies, (PSM1), [ITIL], (PMI- ACP), SIX SIGMA GREEN BELT, IT SERVICE DESK MANAGEMENT
- Role
- Technical Support Engineer 1 at Dell Technologies
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Kalyan Vv
Technical Support Engineer with 18 years of experience helping clients maintain smooth operations. RCA and quality excellence Analayst. Product and support analysis to design a route map. Expertise in customer service handling various windows operating system environments. Technical training for new hires and adhic trainings for floor operations. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components. Knowledgeable, ready to undertake management of challenging technical environments. Consummate provider of flawless operational continuity. Proponent of consistent technological growth through exceptional engineering. Keen to take operational ownership of various technical support operations.
Experience
Technical Support Engineer 1
Jun 2023 — Present · Hyderabad, IN
Dell Technologies | CLCA LEAD- Every Defect Matters | 2023-Till present | Hyderabad-As CLCA lead ensuring Defects are classified, validate, analyze, and prevent failures from happening again-RDR analysis, improve process management tools, work with engineering team for process and hardware corrective actions-Manage remediation plans owners and timelines-Collaborate with Internal Stake Holders, Content Team, Supportability Engineering Team update on Defects and come up with resolution-Overall Help Business and ensure significant reductions in repeat and good customer experience-Finding defects related to tools, process, and agents-Providing feedback to the agents and raising LFI if any defect is found related to tools and process-Ensuring improvements within the eco system with the help of advanced tools like Atlassian Jira and Salesforce-Volunteering to make my colleagues upskill themselves using the tools Dell learning studio and LinkedIn learning-Driving corrective actions on stakeholders to prevent similar defects in future, sharing feedback and highlighting issues cause by tools and fixing them after raising LFI’s-Sending EOD dashboard using PowerBI
Education
Jawaharlal Nehru Technological University
Bachelor of Technology (B.Tech.), Electrical and Electronics Engineering
2002 — 2006
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