Kalyan Saikia
IT Operations Manager (Strategic Operations & Service Excellence) @Computer World Services
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WORK HISTORY
IT Operations Manager (Strategic Operations & Service Excellence) @Computer World Services
Guwahati, IN
Develop IT strategies to address current and evolving business needs, including IT forecasting, capacity planning, and CapEx/OpEx budgeting.• Lead a diverse team, manage daily IT operations, and act as SPOC for escalations, ensuring operational stability, enhancing performance, and fostering a supportive work environment.• Spearheaded cloud-based infrastructure implementation, achieving an 18% reduction in operational costs and improving system availability.• Integrated AI and optimized workflows, achieving a 15% reduction in ticket volume and faster resolutions.• Directed internal IT projects with 100% budget adherence and on-time delivery; enhanced procurement efficiency by 20% through effective vendor management and negotiation.• Improved IT service delivery by 15% through strategic process improvements, resulting in a 20% increase in customer satisfaction scores.
EDUCATION
National Institute of Information Technology
Diploma in Software Technology & Systems Management
MGUniversity
Master of Business Administration - MBA
SKILLS
ABOUT KALYAN SAIKIA
Welcome to my LinkedIn profile! I’m Kalyan Saikia, bringing over 15 years of expertise in IT Operations. I specialize in refining customer support systems and deploying IT Service Management frameworks, guided by my core mantra: Innovate, Serve, Connect—where advanced technology meets a human touch. My experience spans managing IT Operations for a range of prominent organizations, building high-performing teams, and optimizing processes to achieve significant cost savings. Additionally, I’ve managed IT and Telecom projects for the U.S. Military, delivering high-impact broadband solutions in complex environments. My international experience across multiple countries enables me to leverage global best practices, driving innovation and operational efficiency. Holding an MBA in IT, I integrate technical proficiency with strategic insight to achieve organizational goals and elevate performance—driven by a commitment to making a difference wherever I work. Skills Management & Compliance: Strategic Planning | Project Management | Service Delivery | SLA Management | Incident Response | ITSM | ITIL Framework | Problem Management | Compliance Audits | IT Governance | Customer Support | Vendor Management | Budgeting Technical Proficiencies: Cloud Computing (AWS, Azure), Infrastructure Management, Virtualization, LAN/WAN Management, Windows Server & AD Administration, Microsoft 365, Endpoint Security, Google Workspace, SaaS, End-User Computing, AI Integration, Performance Optimization Milestones of Success • Optimized IT Operations: Boosted system efficiency by 40% and reduced operational costs by 30% through targeted improvements and workflow refinements. • Enhanced Team Performance: Built and led high-performing teams, achieving a 25% increase in customer satisfaction and saving onboarding time by 20%. • Exceptional Service Delivery & Customer Support: Led satellite broadband provisioning services for U.S. military personnel and civilians, ensuring exceptional service delivery and customer support. Achieved 100% customer satisfaction in high-pressure environments and earned a commendation from the U.S. Army for steadfast service excellence. Let’s connect! I’m eager to connect with professionals interested about technology and innovation. Reach out to explore how we might collaborate and achieve success together.+91•••52 k••••••••@yahoo.co.in
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