Kalyan Malla
Business Analyst @Paralucent
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WORK HISTORY
Business Analyst @Paralucent
Own Tier 2 intake by analyzing incidents and service requests, performing triage, and defining clear business and functional requirements. • Translate support issues and change requests into user stories, acceptance criteria, and process flows for delivery teams.• Collaborate with development and QA teams to support release execution, scope validation, and risk identification.• Coordinate with stakeholders, support teams, and SaaS vendors to ensure timely resolution and alignment across systems. • Develop and maintain runbooks, FAQs, and knowledge articles to reduce recurring incidents and improve support efficiency.• Perform data-driven analysis on ticket trends and recurring issues to recommend continuous improvements. • Work across vendor-supported SaaS platforms and custom.NET / SharePoint applications. • Support Agile workflows using tools like Azure DevOps (ADO) and contribute to structured release environments. • Leverage AI tools to enhance productivity in requirements documentation and support operations.
EDUCATION
Gannon University
Master's degree, Data Science
Sathyabama Institute of Science & Technology, Chennai
Bachelor of Technology, Computational Science
Sathyabama Institute of Science & Technology, Chennai
Bachelor of Engineering - BE, Computer Science
ABOUT KALYAN MALLA
Business Analyst with 4+ years of experience delivering data-driven solutions across production support and application delivery environments. I specialize in bridging the gap between business needs and technical execution ensuring that incidents, enhancements, and releases translate into clear, actionable outcomes. Currently working with Paralucent, focusing on Tier 2 support intake, requirements analysis, and coordinating delivery across SaaS platforms and custom.NET / SharePoint applications. I translate complex issues into structured user stories, acceptance criteria, and process flows, enabling faster resolution cycles and more predictable releases. My expertise includes SQL, Power BI, stakeholder management, and Agile delivery, along with hands-on experience in incident triage, release coordination, and continuous improvement through data analysis. I also leverage AI tools to streamline documentation, analysis, and support workflows. Previously worked in the US, bringing global exposure and the ability to collaborate effectively across distributed teams and time zones. I am driven by solving complex problems, improving operational efficiency, and delivering measurable business impact.
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