Kalyan Chandra Elapanti
Senior Datacenter Operations Leader @HCLTech
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WORK HISTORY
Senior Datacenter Operations Leader @HCLTech
Hyderabad, IN
EDUCATION
Abertay University
Master of Science (MSc), Biotechnology & Bioinformatics
Kakatiya University, Warangal
Bachelor of Science (BSc), Biotechnology. Zoology. Chemistry
ABOUT KALYAN CHANDRA ELAPANTI
With over 13 years of IT industry experience, I am a Service Delivery/Datacenter Operations Manager at HCL Technologies, where I oversee the entire operations of managed services, fixed bid, and T&M contracts for clients in retail, financial, and healthcare sectors. I am certified as an IBM Agile Champion, IBM Retail Industry Foundations, and Client Advocacy Practitioner, demonstrating my skills and knowledge in service delivery, IT infrastructure, and customer relationship management.As a liaison between client senior leadership and account delivery teams, I optimize the availability of IT systems and services to meet the commitments made to my clients in a cost-effective manner. I am directly responsible for P&L of the account, managing the headcount and RU invoicing. I also address client concerns and provide mitigation plans through agile practices. My mission is to deliver high-quality, reliable, and secure IT solutions that enhance client satisfaction and business outcomes.
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