Kalyan Are

About Kalyan Are

I’m a Software Engineer at HCLTech with 5+ years of experience supporting enterprise clients like Deutsche Bank and Transamerica Corporation. I specialize in AWS DevOps and L2 operations, ensuring smooth deployments and reliable infrastructure. Expertise in Incident & Change Management, SSL certificates, deployments, and problem management using ServiceNow. Configure and maintain monitoring tools like AppDynamics, OpManager, Kibana & Elasticsearch to track system health and performance Focused on driving operational excellence through automation and leveraging Generative AI for efficiency.

Experience

1. Software Engineer

   HCLTech

   Oct 2021 — Present · Hyderabad, IN

   Project : TransAmericaRole : L2 Production EngineerResponsibilities : Ensuring the smooth operation and optimal performance of our production applications. Responsible for providing advanced technical support, troubleshooting complex issues, and implementing solutions to maintain system stability and reliability.1. Incident Management :• Respond to and resolve incidents and service requests within defined SLAs.• Perform root cause analysis to identify and eliminate recurring issues.• Implement corrective and preventive actions to minimize future incidents.2. Monitoring and Alerting: • Configure and maintain monitoring tools like AppDynamics, OpManager, Kibana & Elasticsearch to track system health and performance.• Respond to alerts and take appropriate action to mitigate issues.• Analyze system logs to identify trends and potential problems.3. Documentation: • Create and maintain detailed documentation, including run books, procedures, and knowledge base articles.• Contribute to the development of technical documentation for new applications and features.4. Problem Management: • Analyze and troubleshoot complex technical problems.• Collaborate with development teams to identify and implement permanent solutions.• Develop and maintain knowledge base articles to document troubleshooting procedures.5. Change Management: • Create and review change requests to minimize risk and impact on production systems.• Participate in change implementation activities, including testing and deployment.• Monitor system performance and capacity to proactively identify potential issues.

Education

• Sri sai Public School

  Schooling, ICSE

• BITS Pilani Work Integrated Learning Programmes

  BSC, Design and Computing

• Narayana Junior College - India

  MPC, MPC

  2018 — 2020