Kalyan Alladi
Servicenow Developer @Freddie Mac
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WORK HISTORY
Servicenow Developer @Freddie Mac
US
Enhanced ITSM workflows across Incident, Problem, Change, and Request Management by configuring forms, assignment rules, and workflow logic, reducing ticket resolution time by 22% while improving ticket routing accuracy.•Boosted Client Scripts, Business Rules, Script Includes, and UI Policies using JavaScript and Glide APIs, automating validation logic and reducing manual service desk processing effort by 18%.•Built Service Catalog items and record producers with approval workflows that simplified employee service requests and refined fulfillment turnaround time by 25% across internal IT operations.•Executed Flow Designer automations for incident routing, approval workflows, and request lifecycle activities, helping support teams manage increasing ticket volumes efficiently.•Integrated ServiceNow with monitoring tools using REST APIs and Integration Hub, enabling mechanized incident creation and reducing response delays by 20% across infrastructure operations teams.•Maintained CMDB configuration items and service relationships, improving infrastructure dependency visibility and supporting faster service impact analysis during outages and operational incidents.
EDUCATION
Youngstown State University
Master of Computer information systems
Malla Reddy Institute of Engineering and Technology
Bachelor of Technology - BTech, Computer Engineering
ABOUT KALYAN ALLADI
ServiceNow Developer with 5+ years of experience developing and supporting ServiceNow ITSM platforms across financial services and enterprise environments. Hands-on experience building Client Scripts, Business Rules, Script Includes, UI Policies, and Flow Designer automations supporting incident, change, and service request workflows. Skilled in implementing Service Catalog solutions, REST integrations, and CMDB relationships that improve ticket resolution and service visibility. Experience collaborating with cross-functional teams to deliver stable ServiceNow solutions supporting high-volume enterprise service desk operations
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