Kal Sutcliffe

Consumer Insights Manager @SharkNinja

Leeds, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2019 — Present

Consumer Insights Manager @SharkNinja

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Leeds, GB

Lead consumer insight across the NPD process for Shark and Ninja product categories in the US, UK and EU, partnering closely with product, innovation, marketing and commercial teams to shape decisions and improve product success in market.I work across the full product lifecycle, from early opportunity identification and concept development through to in-market experience, ensuring customer insight is used to inform direction throughout the process, not just validate ideas.Key areas of focus include:• Shaping product and innovation strategy through deep understanding of customer needs, behaviours and unmet demand• Translating complex qualitative and quantitative insight into clear, actionable recommendations for senior stakeholders• Influencing product, marketing and commercial teams to embed customer-centric thinking into decision-making• Leading insight across advertising development, shopper journey optimisation and key promotional moments• Regularly present insight and recommendations to cross functional and senior leadership to inform product strategy and prioritisation• Identifying patterns and longer-term trends to support future product opportunity areas• Working effectively in fast-moving, high-expectation environments with significant pace and ambiguityKnown for clear thinking, pragmatic problem-solving and strong collaboration, I’m often brought in to help teams sense-check direction and focus on what matters most to customers.

EDUCATION

1998 — 2002

University of Bedfordshire

BA Hons, Advertising and Marketing Communications

SKILLS

Marketing Communications PlanningMarket AnalysisBrand DevelopmentDirect MarketingMarket ResearchBudgetingB2b MarketingMarketing CommunicationsMarketingCustomer InsightStrategic PlanningBrand AwarenessAdvertisingQuantitative ResearchSocial MediaResearch DesignFocus GroupsPlanningSocial Media MarketingAccount ManagementStudent EngagementMicrosoft OfficeEvent ManagementStaff ManagementPrint BuyingMarketing StrategyCustomer ExperienceCopywritingReporting & AnalysisB2c MarketingProject PlanningBudgetsConference ManagementProblem SolvingEvent PlanningOnline ResearchEvents OrganisationIntegrated Marketing

ABOUT KAL SUTCLIFFE

I help teams make better product and strategy decisions by bringing clarity to customer insight.I specialise in turning complex customer understanding into clear, actionable direction, helping senior leaders prioritise opportunities, challenge assumptions, improve product innovation and make confident decisions to innovate for long-term growthAcross FMCG, retail, consumer technology and charity environments, I’ve led insight strategy across qualitative and quantitative methodologies, partnering closely with product, innovation, marketing and commercial teams to integrate insight into decision making rather than a standalone activity.I’m particularly effective in fast paced, and enjoy collaborating with senior stakeholders to navigate ambiguity and make confident choices.Known for clear thinking, strong stakeholder influence and pragmatic creativity, I bring a strategic mindset alongside hands-on delivery, comfortable operating at both executive and working-team level.

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Kal Sutcliffe — Consumer Insights Manager at SharkNinja in Leeds, GB | Unifers