Kalpana P

About Kalpana P

Professional Summary:A seasoned professional with 23 years of experience across Project Management, Customer Service, Sales, Operations, and Learning & Development. Expertise in leading cross-functional teams, managing large-scale projects, and fostering client relationships to meet business objectives. Proven track record in delivering exceptional results in compliance, process optimization, customer satisfaction, and talent development. Strong leadership, analytical, and problem-solving skills with a focus on improving operational efficiency.Key Skills:• Project & Program Management: End-to-end project delivery, process optimization, stakeholder management, risk mitigation, and program reporting with 10 years experience • Client & Account Management: Relationship building, client solutioning, P&L management, and service-level adherence.• Sales & Operations: 10 years experience in Telesales, inbound & outbound operations, sales target achievement, and process management.• Learning & Development: 3 years experience in Designing and delivering corporate training programs, talent acquisition, and development.• Leadership & Team Management: Leading teams to achieve goals, coaching, performance management, and cross-functional collaboration.• Analytical & Problem-Solving: Strong analytical abilities with expertise in identifying process gaps and implementing solutions.Specialties:Aviation ComplianceOperations ManagementDelivery ManagementQuality AssuranceClient ServicingTeam ManagementKey Account Management Program ManagementProject Management Six SigmaProcess Improvement

Experience

1. Senior Manager - Compliance

   Quess Corp Limited

   Apr 2024 — Present · IN

   Aviation Compliance, Digitisation & Compliance Dashboards

Education

• Jesus & Mary College, University of Delhi

  B.Com, Commerce

• Institute of Tourism & Travel Management, Govt. of Delhi

  PG Diploma, Tourism Management

• Institute of Hotel Management, Catering

  Diploma, House keeping

• Ramjas School,Delhi

  Commerce

Skills

• IT Recruitment
• Performance Appraisal
• Hris
• HR Policies
• Outsourcing
• Technical Recruiting
• Screening
• Project Planning
• Business Strategy
• Negotiation
• Training Delivery
• Call Center
• Personnel Management
• Team Leadership
• Erp
• Capacity Planning
• Human Resources
• Sourcing
• Vendor Management
• Recruitments
• HR Consulting
• Benefits Negotiation
• Talent Acquisition
• Soft Skills
• Team Building
• Management
• Service Delivery
• Business Analysis
• Recruiting
• Pre-Sales
• Performance Management
• Crm
• Employee Training
• Leadership
• Operations Management
• Resource Management
• Sla
• Process Improvement
• Quality Assurance
• Bpo