Kalpesh Kamble

About Kalpesh Kamble

ServiceNow Platform Specialist End-to-End Digital Workflow Expert Passionate about driving enterprise transformation through the ServiceNow ecosystem. With hands-on experience across ITSM, ITOM, HRSD, and custom app development, I bring a holistic approach to platform implementation, optimization, and automation. Platform Expertise: ITSM | ITOM | HRSD | Flow Designer | App Engine | IntegrationHub | Service Catalog | Service Portal | Virtual Agent | Scoped Apps | UI Builder | Performance Analytics | MID Server | Orchestration🧠 Scripting & Development: JavaScript (Client & Server)| Glide API | HTML/CSS | XML/JSON | Script Includes | Catalog Client Scripts | UI Actions | Business Rules | Client Scripts | GlideRecord | GlideAjax | GlideForm | GlideUser | GlideSession | GlideDate | GlideAggregate Integration & Automation: REST & SOAP APIs | IntegrationHub Spokes | LDAP | MID Server Config | Email Integration | Web Services | Event Management | Jira Data & Configuration Management: Import Sets | Transform Maps | Coalesce | SLA/OLA/UC | Dictionary Entries | Schema Map | Record Producers | Order Guides | Variable Sets | Reference Qualifiers Service Management Modules: Incident | Problem | Change | Major Incident | Knowledge | Request | Asset | Configuration (CMDB)| Vendor & Contract Management Administration & Maintenance: Instance Config | Cloning | Plugin Activation | User/Group Admin | ACLs | Role Assignment | Notifications | System Properties | Custom Tables | Schema Extensions Reporting & Analytics: Reports | Dashboards | Metrics | Gauges | Performance Analytics | Scheduled Reports🧰 Tools & Frameworks: ITIL v4 | Jira | SQL | Agile/Scrum | REST Clients Platform Versions: Utah | Washington DC | Yokohama | Zurich I thrive in dynamic environments where innovation meets execution. Whether it\'s building scalable workflows, integrating third-party systems, or customizing applications—I\'m committed to delivering value and elevating user experience. Let’s connect if you\'re looking for a ServiceNow expert who blends technical depth with strategic insight.

Experience

1. System Engineer (Servicenow)

   Tata Consultancy Services

   Jul 2024 — Present · Pune, IN

   The BFSI (Banking, Financial services, and Insurance) sector is the biggest consumer of IT services. Banking Applications directly deal with confidential financial data. It is mandatory that all the activities performed by banking software run smoothly and without any error. Implementation and customization of Service Now ITSM modules (Incident, Problem, Change, Service Catalog, CMDB, and Knowledge Management) to streamline IT service operations. The project involved configuring workflows, automations, and integrations with third-party systems to improve service delivery, reduce manual effort, and enhanced end-user experience. Role and Responsibilities: •Analysis of user requirements, discussion on solutions compatible to firm norms as well as design, development, testing and implementation.•Developed and customized workflows, business rules, client scripts, UI policies, and forms.•Wrote client-side scripts (onChange, onSubmit, onLoad) for dynamic form field behavior and validations.•Configured UI Policies and Data Policies for field control, visibility, and mandatory conditions.•Created and configured custom tables, forms, fields, and relationships to support extended ITSM functionalities.•Worked with Flow Designer and Scripted Workflows for automated approvals and escalations.

Education

• Dr.Babasaheb Ambedkar Technological University, Lonere - Raigad

  Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering