Kalparup Paul

About Kalparup Paul

22+ years of experience in technology led business process transformation and strategy consulting. Worked extensively on process mining and design thinking led process intelligence, Generative AI and Agentic AI led business process re-imagination and traditional AI and Robotic Process Automation based intelligent automation. Worked with various large global clients across industries and domains solving some of the most critical business problems such as working capital and free cashflow challenge, procurement non-compliance and process inefficiencies, sub-optimal KYC and fraud operations for global banks and many more. Also worked on development of offerings, PoVs and assets based on Agentic AI led process excellence in various business process domains. Won IBM Outstanding Technical Achievement Award 2024.

Experience

1. Senior Strategy Consultant & Thought Leader Business Transformation & Process Excellence

   IBM

   Feb 2021 — Present · IN

   Worked with multiple global clients on large business transformation and operational excellence programs through process excellence and AI led intelligent automation. • Europe\'s largest consumer product company : Set up a automation CoE and drove it to scale business process transformation and no-touch automation across value chain with a focus on unlocking organic liquidity• Leading global oil rig manufacturer: Worked on process transformation discovery and envisioning target-state across value chain focusing on improving working capital position and unlocking trapped liquidity to improve operating cashflow.• North America’s largest financial service company : Worked on agentic AI led KYC transformation discovery and target-state modelling for merchant and consumers across markets. • Largest bank in UK: Led fraud operations transformation program across prevention, plastic & non-plastic fraud and scam• Large global retail bank: Front ended collection platform modernization program across different collection journeys such as promise to pay, vulnerable customer, offer management etc• Also worked with several other large multi-national clients across industry such as Mercedes Benz, Birla Sunlife, BNP Paribas etc at various stages of their automation journey from discovery, qualification and re-imagination of process excellence and business transformation opportunities to deployment of intelligent automation solutions• Set up and governed process excellence and automation CoE for multiple clients by evaluating and implementing the right operating model and measure success in achieving business KPIs• Co-created process excellence, business transformation and automation solution using design thinking approach with varied set of stakeholders across the hierarchy at client’s end. • Drove multiple data driven process discovery projects using process mining to identify bottleneck and inefficiency in the as-is journey and helped envision to-be process

Education

• ICFAI Business School

  PGDBA

• University of Calcutta

  Bachelor of Commerce (B.Com.), Business/Commerce, General

  1996 — 1999

Skills

• Business Strategy
• Business Analysis
• Strategy
• Operations Strategy
• Business Analytics
• Business Process Improvement
• Investments Operations
• Leadership
• Value Creation
• Sales Operations
• Financial Modeling