Kalpana Kapatrala

Hospitality and Guest Services Associate Front of House @Constellation

GB

Delivered exceptional customer service in a fast-paced, high-pressure environment, ensuring a welcoming and memorable experience for all guests.Collaborated with a diverse team to streamline front-of-house operations and maintain a high standard of service quality.Demonstrated excellent organizational skills by efficiently managing guest requests, table assignments, and timing for optimal workflow.Assisted in training new team members to foster a cohesive and highly skilled team.Acted as a liaison between kitchen staff and patrons, ensuring clear communication and smooth service delivery.Maintained meticulous attention to detail, from presentation to customer engagement, to uphold brand standards and exceed guest expectations.