Kalpana Yadav
Sr Technical Support Engineering Manager @Microsoft
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WORK HISTORY
Sr Technical Support Engineering Manager @Microsoft
Pune, IN
EDUCATION
JEC Group Of Colleges
Bachelor's degree, Electronics and Communications Engineering
ABOUT KALPANA YADAV
As a Partner Technical Advisor at Microsoft, I specialize in driving service delivery excellence through deep technical expertise and a proactive, hands-on approach. My focus areas include Exchange Online, Security, and Compliance, where I work closely with internal teams to solve complex issues, elevate support readiness, and ensure process alignment.While I collaborate across functions, I’m most effective when working directly with frontline engineers and internal technical teams, where impact is immediate and solutions are rooted in real-world needs. I\'m passionate about enabling engineers, refining support strategies, and continuously improving the delivery of Microsoft cloud technologies.I adeptly bridge the gap between technical solutions and customer needs. Collaborating closely with stakeholders, we prioritize innovation and program enhancements, always aiming to elevate the service experience through strategic approach.
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