Kalpana Sharma
Global Techno-Functional Leader | ServiceNow & ITSM | Product, Process & Quality Transformation | CSPO | CSM | ITIL | Driving Enterprise Delivery Excellence
- Role
- Fiserv
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Kalpana Sharma
The analyst is adept in project management and strategic planning while supporting multiple industries. I am a dedicated IT professional with 13 years of career experience delivering excellence in cross-functional team building and leadership. Exhibits superior communication, organizational, and analytical skills.• Certified practitioner of ITIL framework (ITIL Version3).• Certified Customer Service Consultant (CS100).
Experience
Present
Education
Punjab Technical University, Jalandhar
Master of Business Administration (M.B.A.), Human Resources Management and Services
2005 — 2007
Rani Durgavati Vishwavidyalaya, Jabalpur
Bachelor’s Degree
2003 — 2006
Skills
- Management
- Itil V3 Foundations Certified
- Capacity Management
- Change Management
- Team Leadership
- Service Lifecycle Management
- Team Management
- Document Management
- Project Management
- Cmmi
- Configuration Management
- Incident Management
- Vendor Management
- Team
- Conflict Resolution
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